Return policy
What is the return policy ?
If you are not fully happy with the goods you have received, you can return them to us within 30 days of receipt, providing they are in original resalable condition.
Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.
Up to 10$ for Returns in the United States & Canada
Returns in the United States and Canada are at your own expense above 10$. Please contact our Customer Services team to proceed with the return.
Please ensure you enclose a completed returns form with your order.Ensure your return is well packaged, and meets all the conditions outlined at the bottom of this page. Packages returned to us via USPS can take up to 10 working days to arrive back to us so please be patient.
FREE Belgium Returns
We offer FREE returns from Belgium. Please contact our Customer Services team to proceed with the return.
Please ensure you enclose a completed returns form with your order.Ensure your return is well packaged, and meets all the conditions outlined at the bottom of this page.Packages returned to us via Bpost can take up to 5 working days to arrive back to us so please be patient.
Worldwide Returns
Returns from outside Belgium are at your own expense. Please contact our Customer Services team if you have any questions
Please ensure you enclose a completed returns form with your order. Ensure your return is well packaged, and meets all the conditions outlined at the bottom of this page. Packages returned to us via Bpost can take up to 5 working days to arrive back to us so please be patient.
Returns Terms and Guidelines
- All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
- We are not responsible for the return shipping costs of the items.
- All Items must be in original, resalable condition.
- Please make sure all returned items are well packaged, so as not to be damaged in the post.
- Please make sure all return packages are sent with a trackable, insured service.We cannot take responsibility for items damaged or lost in the return transit.
- If returned an item from outside Belgium, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges.
- Giulia is NOT responsible for any return custom charges made.
- Please make sure that the returns form is enclosed with your goods, no form may result in your return not being processed.
- Please refer to our Terms and Conditions for further information on returns.
What is the return process ?
Pack your items in the original plastic bag & box (we try to keep waste to a minimum).
To ensure the parcel safely reaches us, we recommend that you use pre-paid postage label which is included in the original packaging. Attach the label to the return parcel.
Responsibility for the returns is yours until the parcel reaches us. Please remember to ask a proof of postage when dropping off the package at the delivery company (DPD, BPost ou GLS).
We make everything we can to proceed to the refund as fast as we can. However, the refund delay defers according to the payment method you used.
What is your return address
Our Address is :
Giulia / Apollo X
Avenue Louise 54
1050 Brussels
Belgium
How long will it be before I get a refund?
We aim to process returns within 7-10 working days of receiving them. As long as the returned items meet our refund criteria, your refund will be with you 24-48 hours after your return is processed, depending on your card issuer.
How long will it be before I get an exchange?
We aim to process returns within 7-10 working days of receiving them. Once your return has been processed, and provided we have the exchange items in stock, you should receive them within 3 working days. The overall expected time for an exchange can be up to 7 days upon receipt of the item.
Can you confirm you've received my return?
We aim to process returns within 2 working days of receiving them. You will be notified by email once the return is complete.
We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.
Should you have any queries about your return, please feel free to contact out Customer Services Team.
I did not get my return form?
A return form is included in your parcel. If not, please contact our Support Team at hello@giulia-pumps.com.